Refund policy

At King’s Daughter Jewels, we are committed to offering beautiful, meaningful jewelry and other jewels with purpose and grace. We take pride in offering beautiful, high-quality jewelry that reflects royalty, faith, and elegance. If for any reason you’re not completely satisfied with your purchase, we're here to help.

No Refunds – Exchange Only

We do not offer refunds on any purchases. However, we gladly accept exchanges under the following conditions:

• The item must be in unused, original condition, with packaging intact.
  

• Exchange requests must be made within 14 days of receiving your order.
  

• Customers are responsible for shipping costs associated with returning items for exchange.

Non-Returnable Items

• Earrings (due to hygiene concerns)
  

• Custom, engraved, or personalized pieces
  

• Gift cards
  

• Sale or clearance items
  
  

How to Initiate an Exchange

1. Email us at [your email address] with:
   

• Your order number
  

• Item(s) you wish to exchange
  

• Reason for return
  

2. We’ll respond with return instructions within 1-2 business days
   

3. Once received and inspected, we’ll notify you of your exchange status
   

Return shipping is the responsibility of the customer unless the item arrived damaged or defective.

Damaged or Incorrect Items

We sincerely apologize if your item arrives damaged or not as described. Please contact us within 48 hours of delivery, and we’ll make it right immediately—either with a replacement.

Need Help?

Email us anytime at [your email address], and we’ll be happy to assist you with your return or any questions.